![]() Step 4: Look at the connector to see if the light is on. Step 3: Reconnect the power supply to Surface and plug the power supply into a working electrical outlet. With the power cord unplugged from the outlet, clean the magnets on the Surface connector tip and the charging port with a soft cloth and a small amount of rubbing alcohol. Step 2: Check the magnetic connectors on the power supply's connector tip and on the charging port (on the side of Surface itself). USB devices such as printers, keyboards, or mice If you have any of the following, remove or disconnect them from Surface: Step 1: Unplug the Surface power cord from the electrical outlet. Solution 2: Disconnect cords, remove accessories, and check connections If these things are OK, continue with Solution 2. Surface is designed to work between 32° and 95☏ahrenheit (0° and 35° Celsius). It’s best to charge your battery near room temperature. Try plugging something else into the outlet and see if it works. Is the electrical outlet you’re using to charge your Surface working properly? Solution 1: Check for conditions that might prevent charging I do agree with some of the blogs it has to involve a protective circuit in the SP3, the user mentioned the system stopped responding, here are two key clues: When I got the system to turn on the battery was fully charged and the time was stopped at the time of the shutdown three days prior to my getting the system to turn on The key fix combination of the SP3 power supply and an external power source started the system after five hours Troubleshooting and trying every fix on the internet. Connect the power charger as normal, connect an external USB power charger to the USB Port, hit the power button and it started up. Resolution: None of the typical combination button fixes worked Hold the power and up volume etc. ![]() When you press the power button it flashes for a second, every time This is the key symptom that separates it from the typical black screen. Pay close attention to power adapter connection on SP3. Just had this happen with Windows 8.1 Surface Pro 3: ![]()
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